Feedback and Complaints
We want to hear from you
At Active Skin, we strive to provide excellent products and service. Whether you have a compliment, suggestion, or complaint, we want to hear from you and continuously improve.
How to Reach Us
You can reach us through any of the following methods:
- Email: support@activeskin.ae
- Phone: [your phone number]
- Mail: [your business address]
What to Include
Whether sharing positive feedback or a concern, please include:
- Your order number (if applicable)
- A detailed description of your feedback
- Any relevant photos or documentation
- Your preferred resolution
Our Response Process
We take all complaints seriously and follow this process:
- Acknowledgment: We'll confirm receipt of your complaint within 24 hours
- Investigation: We'll thoroughly review your concern
- Resolution: We'll provide a response and proposed solution within 5-7 business days
- Follow-up: We'll ensure you're satisfied with the outcome