Returns and Refund Policy
Returns and Refund Policy
Our Commitment
At Active Skin, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products (for hygiene reasons)
- Sale or clearance items
- Gift cards
How to Return
To initiate a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return authorization number.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item for a different size or product, please contact us to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund, including shipping costs.
Contact Us
If you have any questions about our returns policy, please contact us at [your email or phone number].